Grievance Policy

Inclusive Eating Disorder Education, PLLC (IEDE) is committed to providing high-quality, online training experiences. If you have concerns about any aspect of our offerings, processes, or policies, we encourage you to share your feedback. Our grievance process is outlined below:

Submission of Grievance

Please email your grievance to Support@InclusiveEatingDisorderEducation.com with the subject line “Grievance Submission.” Include a detailed description of your concern, any relevant documentation, and your preferred resolution.

Acknowledgment

We will acknowledge receipt of your grievance within five (5) business days and may request additional information if necessary.

Review Process

Grievances are reviewed by our team, who will assess your concern in-depth. 

Resolution

You will receive a written response within ten (10) business days of acknowledgment. If additional time is needed to resolve the issue, you will be notified of the revised timeline. The IEDE Social Work Consultant, Hannah Vogt, LCSW-S,  will be involved in all grievance resolutions for social workers.

Refund Policy

Please note that IEDE has a no refund policy for all training purchases. This includes individual and group purchases.

Constructive Feedback Welcome

IEDE values all feedback as an opportunity to improve. If your grievance involves suggestions for improvement rather than a formal complaint, we encourage you to reach out through the same email address: Support@InclusiveEatingDisorderEducation.com.

By participating in IEDE trainings, you agree to abide by this policy. Thank you for helping us maintain a respectful and professional learning environment.